ADA Compliance in Washington
ADA compliance is relevant to businesses, particularly in Washington. When you consider accessibility in your online content design, you fulfill your legal and social responsibilities while delivering a better user experience. Create accessible websites and address accessibility proactively.
Washington ADA Requirements
Washington State has adopted clear policies to uphold web accessibility requirements. These policies aim to provide individuals with disabilities with equal access to online information and public services.
Americans with Disabilities Act
The Americans with Disabilities Act or ADA, was passed in 1990 and aims to end discrimination against people with disabilities in all parts of life. It covers physical access, such as ramps and railings, and digital access, including websites and mobile apps.
Although there was no direct mention of digital accessibility during that period, courts now see websites as public places, so they must follow ADA rules. The law is divided into five sections: jobs, public services, public accommodations, telecommunications, and other essential provisions.
In Washington, the ADA is backed up by the Washington Law Against Discrimination (WLAD), which prevents discrimination in jobs and public services and boosts digital accessibility efforts across the state.
Washington State Digital Accessibility Policy (USER-01)
Washington State has this USER-01 policy that outlines clear guidelines for making sure digital tools and content managed by state agencies are easy for everyone to use, including people with disabilities.
This policy covers all sorts of digital assets like websites, mobile apps, PDFs, Word docs, videos, social media, and more. It does not really matter if they were made in-house, bought from outside people, or are free to use.
To keep things moving in the right direction, agencies should follow the USER-01-01-S standard, which fits with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA guidelines for now. It is important to note that by July 1, 2026, agencies will need to meet the new WCAG 2.2 Level AA rules.
It is also important for every agency to create its own digital accessibility policy, pick a Digital Accessibility Coordinator, and provide annual training for all its staff. There will be specialized training for people working in IT, communications, procurement, and content development.
While private businesses may not be legally bound to follow this policy, making accessibility a priority is both strategic and rewarding. It lowers the risk of lawsuits, strengthens your brand’s reputation, and signals that your business values inclusion.
Exceptions
This policy does not cover some types of content:
- Archived content that is not actively used anymore
- Old files not linked to public services or benefits
- Third-party content that the state did not develop or pay for
- Secure or personalized documents meant for private use
- Social media posts made before the policy started
Also, if following the rules creates a big hassle or changes a service too much, there might be an exception. However, accessible alternatives should still be provided if someone asks for them.
Risks of Noncompliance
Not making your website ADA-compliant in Washington may result in legal consequences and regulatory challenges and once the public becomes aware, your brand’s reputation could be harmed
Plus, the financial penalties can be significant, with first-time violations hitting up to $75,000 and even more for repeat offenses. Leaving your site inaccessible leaves out around 13% of people in Washington who have disabilities, along with their support systems.
How To Make Sure Your Website Complies With Washington Accessibility Policies
You can improve your website’s accessibility with these impactful steps that make a real difference for all users:
- Start with a Full Accessibility Check: Completely scan your website to find gaps in WCAG and spots that need fixing immediately.
- Teach Your Team the Essentials: Give your team some hands-on training so they know how to keep your site accessible as it grows and changes.
Be Accessible can help you to understand, implement and plan web accessibility. From in-depth website audits and document remediations to integrated accessibility repairs and quality accessibility training, we offer proven solutions to help you meet Washington’s accessibility requirements with confidence and ease.
Be Accessible Increases Digital Accessibility Every Day
We serve a wide range of industries from restaurants to tech companies to financial institutions and everything in between.
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